Good Practices

ATENDO - (Spain)

Renfe Operadora  is the state-owned train company. Renfe has developed a service of free assistance for travelers with special needs or disabilities. This service is called ATENDO and offers passengers guidance, information and help with access to and transit at stations, as well as assistance for getting on and off trains. The Atendo Service has been extended to make many more stations accessible for passengers.

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Exhibition of 3-D copies of Works of Art from the Prado Museum´s Collection  is a conjoint project from AXA Foundation and ONCE Foundation. Six 3-D images selected from the most representative paintings of the Prado’s Museum can be touched with the hands and three of the works in the exhibition were exhibited in real size (scale 1:1). The exhibit was open to all visitors, including persons with no visual impairments wishing to experience a blind user’s perspective by using blindfolds or opaque glasses.
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MYWAY - (Portugal)

The Airport Francisco Sá Carneiro, also called Oporto Airport has a support service for people with special needs - MyWay. This personalized service includes tools such as mechanical means of mobility, stairs and conveyors, elevators, signage and proper orientation, as well as trained professionals to provide assistance to persons with disabilities or with reduced mobility. The assistance is provided in two moments: at the boarding and /or at the landing.

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The website proposes accessible itineraries for people with mobility disabilities. The website helps people with disabilities to find information on: culture spaces; beaches; restaurants; utilities; transportation; itineraries. This website has translation in three languages: Portuguese, English and Dutch.
It also has a mobile app, which can be very helpful not only to Portuguese, but to foreigners.

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The Sound Library of the Municipal Library of Oporto was inaugurated on 1972.
The majority of the collection is still analogical. Presently, the collection has about 6,000 titles, corresponding to over 40,000 hours of sound, recorded directly by the Sound Library.
This library is looked for by many people with disabilities from all over the country, although the focus is the residents of the metropolitan area of Oporto.

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Brussels for All  is a paper and online guide that allows people with reduced mobility to prepare their visit to Brussels. Brussels wants to be accessible to all so it is working on: elevators in metro stations, tactile paving, audible signals at pedestrian crossings, adapted taxis, and assistance in the metro and on trains. The city is improving the access to transport, services, recreation and accommodation promoting adapted measures to help people with reduced mobility make the best of their visit to Brussels.

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“Mapping and Performance Check of the Supply of Accessible Tourism Services” in the city of Frankfurt am Main  – This case study explores the work of the Tourist and Congress Board and highpoints how the Board is promoting Frankfurt as an international accessible city. It also increases awareness among service suppliers, contributing to the accessibility of Frankfurt and promoting barrier free travel within Europe.

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VisitBerlin is a project from the central touristic marketing company of Berlin and helps Berliners, visitors and representatives of the travel industry to get to know the city. Also, it makes the city accessible to anyone who is interested in it.

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Green Routes without Obstacles in Gražutė Regional Park. The park has a diverse and complex landscape, clear water lake and a wide variety of fauna and flora. This place  was made accessible for people with special needs: the objects of the park were adapted for people with movement disability; tourism service providers were trained to treat people with disabilities properly; technical recommendations on adapting the nature tourism infrastructure for disabled people were developed; tourism booklet “Green Routes” was developed and distributed to the disabled organisations; 300 kilometers-long cross-border marathon of 17 members of LŽNS in motorized wheelchairs was organised, testing the infrastructure objects adapted to the needs of the disabled.

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BE SLENKSČIŲ - (Lithuania)

Be slenksčių (Without Thresholds/Obstacles) - an interactive map (created by LŽNS) which refers sites accessible for people with disabilities and where people can mark such places themselves.  The staff from LŽNS finds and evaluates the accessibility of touristic objects and buildings of public institutions for persons with mobility impairments, wheelchair users and uploads the information on the website.

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Village for all  is a company specialized in "Accessible Tourism" and assists associations, SMEs, public and private Institutions in all activities related with Tourism accessibility. V4A® provides information ON Accessible Hospitality to people with permanent or temporary disabilities, motor, sensory limitations (blind and / or deaf), food allergies and intolerances, elderly, diabetics, dialysis, obese people and families with young children. They will be able  to choose a hotel, a farmhouse, a bathing establishment, a museum, etc. where they will find Accessible Hospitality. The structures that bear the Brand V4A® have been visited by the inspectors of the SME who collected personally identifiable information about them.

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The project of the Association of Gondola drivers and Gondolas4all was born in 2016, under the initiative of two young venetian entrepreneurs, Enrico Greifenberg and Alessandro Dalla Pietą.
Thanks to the initiative, the gondola trip is now available also for disabled people on wheelchair.
For further information please see:

M.U.S.T. - (Italy)

The project has developed 4 theme-based tour Itineraries and complete tour packages.
Each tour package is complete with detailed schedule, activities, accommodation and meals adjusted to meet diverse demands. Each tour lasts 6 to 8 days. Disabled tourists could have the choices for available paths and services, specially designed for them.

For further information please see: